Right of Withdrawal

This page sets out the right of withdrawal for consumers residing in the EU and EEA, under European consumer protection law. It does not apply to customers in Japan. Japanese customers, please refer to our Refund Policy and Tokutei Shotorihiki-ho Notice.

Trader Information

FABROCK Co., Ltd. (株式会社FABROCK)
614 Susai, Akaiwa-shi, Okayama 701-2503, Japan
Tel: +81-50-5329-7899
Email: shop@craftros.com

A. Instructions on the Right of Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. For an order of multiple goods delivered separately, the period starts from the day on which you acquire physical possession of the last item.

To exercise the right of withdrawal, you must inform us (FABROCK Co., Ltd., at the contact details above) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the model withdrawal form below, but it is not obligatory. You may also submit your withdrawal notice through the online form on this page.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us at the address above, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

B. Model Withdrawal Form

Complete and return this form only if you wish to withdraw from the contract. You may also submit the online form below.

To: FABROCK Co., Ltd., 614 Susai, Akaiwa-shi, Okayama 701-2503, Japan / shop@craftros.com

― I/We^* hereby give notice that I/We^* withdraw from my/our^* contract of sale of the following goods^*/for the provision of the following service^*:

― Ordered on^*/received on^*:

― Name of consumer(s):

― Address of consumer(s):

― Signature of consumer(s) (only if this form is notified on paper):

― Date:

^* Delete as appropriate.

Online Withdrawal Form

Use the form below to submit your withdrawal notice online without logging in. You will receive a confirmation email after submission.

(If the form does not appear, please complete the model form above and send it to shop@craftros.com.)